New Forest business wins coveted ROSE award for ‘world-class customer service’

Cosy Cottage in Lyndhurst was among the establishments included in the South East regional section of the awards.

The ROSE (Recognition Of Service Excellence) Awards highlight places that provide visitors with the warmest of welcomes.

They celebrate the establishments where the owners, management and employees, irrespective of their star rating, style or type of accommodation, provide outstanding experiences for their customers.

All you need to know about Cosy Cottage in Lyndhurst

Cosy Cottage is a “self-catering Victorian cottage” which is just a short walk away from the village of Lyndhurst.

It can sleep four people and is made up of two ensuite bedrooms with a choice of super kingsize, kingsize or single beds.

The website adds: “Cosy Cottage has frequently been described as a real “home from home”.

“Free wifi is available to help you keep in touch whilst you are away! Ideal for couples, groups or families”.

Dogs are also welcome to stay at the cottage which “has been refurbished to a very high standard”.

VisitEngland Advisory Board Member Nadine Thomson said: “The ROSE Awards celebrate and champion the accommodation businesses across England who go above and beyond in their customer service to guarantee visitors have amazing experiences.

“There truly is a place to stay to suit all tastes and budgets in England and these awards also highlight the exceptional variety on offer.

“From our wonderful English inns and pubs with rooms to glamping, camping and farm stays in beautiful countryside and coastal locations.

“From traditional B&Bs and self-catering cottages to luxury boutique accommodation, there really is something for everyone.”

VisitEngland describes itself as the national tourist board for England and is responsible for marketing England to domestic and established overseas markets and for improving England’s tourism product.