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In response to CNA’s queries, DBS’ data centre provider Equinix said it is aware of a “technical issue” at one of its data centres, but the issue has been resolved.
It added that it was in contact with the impacted customers and conducting an investigation into the incident.
The Monetary Authority of Singapore said it was following up closely with the banks as they work towards resuming their services, and providing timely communications and support to affected customers.
Complaints from customers started streaming in on Saturday afternoon, after they found that they could not access online and mobile banking services.
DBS ATMs were also affected by the disruption, with error messages on the machines saying: “This terminal is temporarily offline.”
The Downdetector website, which tracks service disruptions, showed a spike in reports about DBS and Citibank from about 3pm on Saturday.
DBS subsequently posted an apology on Facebook, saying it had reopened all branches – except the ones in Tampines Central, Tampines One and White Sands – while it worked to address the issue.
It also assured its customers that its systems were not compromised.
Citibank told CNA on Saturday that it experienced a “temporary outage” in its banking services and had started progressively restoring services.
CNA has reached out to Citibank for a status update.
In its final update on Saturday evening, DBS said that all branches which were reopened had closed.
Downdetector also showed spikes on Saturday in reports for WhatsApp, Facebook and Instagram, among others.
Some people on social media said they face problems using Meta’s social media platforms. Users in Sri Lanka, Cambodia, Indonesia, India and the United Arab Emirates posted on X to say they could not get on WhatsApp.
This is not the first disruption to hit DBS’ online banking and payment services.
After two disruptions in the space of about two months earlier this year, the Monetary Authority of Singapore (MAS) in May imposed on DBS an additional capital requirement.
In May, DBS CEO Piyush Gupta apologised for the disruptions and said that a special board committee review would be completed “as a matter of utmost priority”.
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