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GO Transit train service is being disrupted Tuesday due to a network system failure, Metrolinx says.
The transit agency says the problem is tied to a network-wide Canadian National Railway (CN) system failure that is affecting all rail corridors.
In a post on X, formerly Twitter, GO Transit said trains were holding at their nearest stations. However, just before 4 p.m., UP Express said on X that limited service was now running, but that people should continue to expect delays and cancellations.
CN’s website also appeared to be offline for a period Tuesday afternoon, but was running again by 4 p.m. In a statement, CN said it is experiencing an “internet connectivity issue” that is currently being investigated.
“GO trains, VIA trains in and out of Union station, as well as CN’s customer service portal, all of which require an internet connection to CN’s servers, are currently impacted. CN apologizes for the issue. We are working to get all services up and running safely and efficiently,” the statement reads.
“CN trains, EXO trains (Montreal) and Amtrak Trains are operating. While there is no indication of a cyber security issue, the cause of the outage is currently under investigation.”
A Metrolinx spokesperson told CBC News that two GO Trains were stuck between stations, but passengers were being transported to nearby stations.
All passengers are being advised to take alternative transportation options, the spokesperson said.
VIA Rail said in its own post on X that trains entering or leaving Union Station will experience delays, and asked passengers to visit its website for updates on their trips.
The railway shutdown also appeared to lead to surge pricing on ride-hailing apps like Uber Tuesday afternoon, as demand for alternate routes grew.
The TTC said it is working to add extra subway service on Lines 1 and 2 to help with the afternoon rush.
“We expect heavier-than-normal passenger loads and would advise customers to plan ahead in the event this issue persists,” it said in a statement.
There continues to be a CN networkwide system failure that is affecting all of our rail corridors. We are now running limited UP service and we expect delays and cancellations. We will provide an update when more information becomes available.
—@UPexpress
Pearson airport issued a statement Tuesday afternoon, saying it is “closely monitoring” the situation.
“There is currently no impact to our operations, but passengers may need to find an alternative way to get to the airport,” the statement reads.
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